Refund & Cancellation Policy

At Aasiya Multispeciality Hospital, we maintain a clear, fair, and transparent billing and cancellation process for our patients. This policy outlines how cancellations, reschedules, and fee refunds are handled when booking an outpatient consultation online.

1. Online Appointment Booking Fee

The booking fee charged when reserving an appointment online serves as an advance token toward your consultation with your designated specialist doctor. This fee reserves a dedicated slot in the doctor's outpatient schedule.

2. Appointment Rescheduling (Free of Charge)

• Notice Period: If you are unable to attend your scheduled consultation, you may request a reschedule at least 4 hours prior to the appointment slot.
• Flexibility: Your booking fee will be transferred in full to the new appointment date and time of your choice, subject to doctor availability, at no additional charge.
• How to Reschedule: Contact the hospital directly by calling or messaging our reception desk at +91 7408245024 with your Appointment ID and patient name.

3. Cancellation & Refund Eligibility

• Timely Notice: If you notify the hospital at least 4 hours before the scheduled slot, you are eligible for a 100% full refund of the booking fee.
• Late Cancellations / No-Shows: If a patient fails to arrive without prior notification, or cancels less than 2 hours before the slot, the booking fee is non-refundable as the doctor's reserved slot could not be allocated to another waiting patient. However, our administration may allow a one-time courtesy reschedule upon speaking with our desk.
• Action Required: To cancel, you must contact the hospital desk directly via phone or WhatsApp at +91 7408245024 so our team can confirm the cancellation immediately.

4. Cancellation or Schedule Changes by Hospital

In a hospital environment, doctors may occasionally be called into unscheduled emergency surgeries, critical ICU trauma care, or medical emergencies. In the rare event that your doctor becomes unavailable:

• The hospital will contact you directly via phone call or WhatsApp.
• You may choose between:
  1. A priority reschedule at the next earliest available slot of your choice, or
  2. An immediate 100% full refund of your booking fee.

5. Refund Processing Timelines

• Mode of Refund: All approved refunds are credited back to the original source bank account or UPI ID used during the transaction. We do not issue cash refunds for online digital payments.
• Processing Window: Once approved by the hospital administrative desk, the refund is initiated within 24–48 hours. The credited amount typically reflects in your bank account within 5 to 7 business days, subject to standard inter-bank clearing cycles.
• Transaction ID (UTR): Our hospital accounts desk will share the bank transaction reference (UTR) with you as confirmation once the transfer is made.

6. Non-Refundable Services

The following services are strictly non-refundable:

• Consultations that have already been conducted by the physician.
• Diagnostic laboratory tests, pathology examinations, radiology imaging (X-rays, ultrasounds, etc.) once the sample has been collected or imaging completed.
• Prescribed pharmaceuticals, injections, or medical consumables purchased from the hospital pharmacy (as per drug safety regulations).

7. Contact the Hospital for Any Refund or Billing Help

To request a cancellation, verify a refund status, or ask any billing question, please contact the hospital team directly: